Service 06 · Security Awareness Training

Your security training happens once a year. Your phishing happens every day.

DGTL Solutions designs and runs the awareness program — role-based training and phishing simulations, measured by behavior each quarter, with audit-ready evidence maintained as you go.

The failure this solves

The annual video changes nothing

Most awareness training is an annual video bought to satisfy an auditor. Completion hits 100%, behavior doesn't move, and the platform dashboard goes unopened — until an insurance renewal or a customer questionnaire asks what the program actually measures, or a wire-fraud email nearly gets paid.

That first real test isn't on anyone's calendar.

What we do

A program, not an event

We build awareness the way NIST's current guidance describes it — SP 800-50, the federal playbook for security learning programs, which treats training as a measured, year-round program rather than an annual checkbox. It works in two steps, and the first one stands on its own.

01

Human-Risk Baseline

A fixed-scope engagement, three to four weeks, complete in itself. We assess how your organization actually gets targeted, run a one-time phishing baseline, help you choose a platform if you don't have one, and hand you a twelve-month program — calendar, curriculum, launch communications — that your team can run without us.

02

Managed Program

If you'd rather we run it: a monthly training and simulation cadence inside your own platform tenant, a quarterly human-risk report your leadership will actually read, one executive briefing a year, and an evidence pack maintained continuously — so the auditor's request is a download, not a scramble.

We take a small number of managed clients at a time. That isn't scarcity marketing — it's how a program run by a named advisor, rather than a ticket queue, stays that way.

Who does what

Said plainly, up front

DGTL designs and runs the program inside your platform tenant. Your leadership owns the culture around it — the launch message, the reinforcement, the consequences.

Individual results never leave your tenant: we report cohort trends, not names, and our agreement bars simulation results from being used to discipline anyone. And we don't promise zero clicks or a guaranteed audit outcome — no honest program can. What this program does is change behavior and produce the evidence.

What you get

Deliverables, in plain terms

  • Twelve-month program plan and calendar
  • Role-based curriculum — finance, engineering, executives, new hires
  • Phishing simulations with a one-click report workflow
  • Quarterly human-risk report
  • Audit-ready evidence pack mapped to your framework
  • Annual executive briefing
  • Platform selection memo, if you're starting from zero
One thing worth knowing now

The metric that decides a real phishing incident isn't how many people clicked — it's how fast the first person reported. One report inside a few minutes lets the message be purged from every inbox in the tenant, which protects everyone who did click. It's also why punishing clickers backfires: people learn to hide mistakes, reporting collapses, and reporting is the only metric that saves you.

Who this is for

You'll know if this fits

  • A SOC 2, HIPAA, or PCI DSS obligation is asking for training evidence beyond a completion spreadsheet.
  • Your insurance renewal or a customer questionnaire asks about phishing simulations — and the honest answer is thin.
  • You're roughly 25–250 people on Microsoft 365 or Google Workspace.
  • Someone on your team can own a checklist, and a leader will visibly back the launch.

One honest boundary: if you want simulation results to discipline employees, we're not the right fit. That approach kills the reporting behavior that protects you — and we'll decline the work.

Next step

Book a consultation

Tell us where your program stands — even if the answer is "a video from 2022." No pressure, no scare tactics; we'll reply, usually within one business day.

Head to the homepage contact form and select "Awareness training" from the dropdown.

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